- IN THIS AGREEMENT THE FOLLOWING TERMS WILL HAVE THE FOLLOWING MEANINGS
- "ACCOUNT" MEANS COLLECTIVELY THE PERSONAL INFORMATION AND CRIDENTIALS USED BY USERS TO ACCESS GOLD POINTS, VIRTUAL ITEMS AND / OR ANY COMMUNICATIONS SYSTEMS ON THIS WEBSITE;
- "LICENCE" MEANS THE TERMS AND CONDITIONS GOVERNING YOUR USE OF GOLD POINTS, VIRTUAL ITEMS OR SERVICES PURCHASED FROM THIS WEBSITE;
- "VIRTUAL ITEMS" MEANS, IN-GAME VIRTUAL ITEMS THAT VOLTMU DELIVERS THROUGH USE OF THE WEBSITE STORE IN EXCHANGE OF GOLD POINTS;
- "UNUSED VIRTUAL ITEM" MEANS A VIRTUAL ITEM PURCHASED FROM A DESIGNATED VIRTUAL SHOP THAT IS KEPT INSIDE OF IN-GAME MAILBOX AND NEVER WITHDRAWN OUT OF IT.
- "GOLD POINTS" MEANS VIRTUAL POINTS THAT VOLTMU MAKES AVAILABLE FOR PURCHASE BY USERS SUBJECT TO THE TERMS OF THE APPROPRIATE LICENSE. ALL OBTAINED GOLD POINTS ARE VALID FOR 30 CALENDAR DAYS;
- "SERVICE" MEANS COLLECTIVELY ANY ONLINE FACILITIES, TOOLS, SERVICES OR INFORMATION THAT VOLTMU MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE;
- "PAYMENT INFORMATION" MEANS ANY DETAILS REQUIRED FOR THE PURCHASE OF GOLD POINTS FROM THIS WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO, NAMES, ADDRESSES, CREDIT / DEBIT CARD NUMBERS, BANK ACCOUNT NUMBERS AND SORT CODES;
- "PURCHASE INFORMATION" MEANS COLLECTIVELY ANY ORDERS, INVOICES, CONFIRMATION EMAILS, RECEIPTS OR SIMILAR THAT MAY BE IN HARD COPY OR ELECTRONIC FORM;
- "SYSTEM" MEANS ANY ONLINE COMMUNICATIONS INFRASTRUCTURE THAT VOLTMU MAKES AVAILABLE THROUGH THE WEBSITE EITHER NOW OR IN THE FUTURE. THIS INCLUDES, BUT IS NOT LIMITED TO, WEB-BASED EMAIL, MESSAGE BOARDS, LIVE CHAT FACILITIES AND EMAIL LINKS;
- "USER" / "USERS" MEANS ANY THIRD PARTY THAT ACCESSES THE WEBSITE AND IS NOT EMPLOYED BY VOLTMU AND ACTING IN THE COURSE OF THEIR EMPLOYMENT;
- "WEBSITE" MEANS THE WEBSITE THAT YOU ARE CURRENTLY USING WWW.VOLTMU.com AND ANY SUB-DOMAINS OF THIS SITE UNLESS EXPRESSLY EXCLUDED BY THEIR OWN TERMS AND CONDITIONS.
VOLTMU AIMS TO ALWAYS PROVIDE HIGH QUALITY VIRTUAL ITEMS (OBTAINED IN EXCHANGE FOR GOLD COINS) THAT IS FAULT FREE. FAULTS INCLUDE AND ARE NOT LIMITED TO DATA CORRUPTION.
- THIS REFUND POLICY COVERS ONLY FAULTS THAT IMPAIR THE USE OF THE GOLD POINTS.
- THIS REFUND POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY OR MINOR MISTAKES IN VIRTUAL ITEMS ITSELF SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS THAT DO NOT RESULT FROM DATA CORRUPTION.
- GOLD POINTS CANNOT BE EXCHANGED BACK INTO A CURRENCY. PURCHASES OF GOLD POINTS SETS ARE NOT REFUNDABLE.
- IF A PURCHASED SET OF GOLD POINTS IS NOT EXCHANGED INTO THE VIRTUAL ITEMS DURING 14 CALENDAR DAYS IT THEN IS NO LONGER VALID AND CANNOT BE A SUBJECT OF REFUND. REFUND REQUESTS OF GOLD POINTS PURCHASES WITHIN 14 CALENDAR DAYS ARE AT THE EXCLUSIVE DISCRETION OF VOLTMU MANAGEMENT. IF A VIRTUAL ITEM WAS GIVEN TO A USER ON TERMS OF BONUS, GIFT OR PROMOTION THEN IT CANNOT BE A SUBJECT OF REFUND INTO GOLD POINTS.
- IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM VOLTMU IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE GOLD POINTS BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF VOLTMU MANAGEMENT.
- ACCIDENTAL PURCHASES OF GOLD POINTS OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. VOLTMU IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. VOLTMU IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE GOLD POINTS.
- WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, VOLTMU RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.
- FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US:
- [email protected]
- Last updated on Januari 1, 2023